Contact Support#

Use the Support menu in the member area so the ticket is linked to your account and products.

Information to include#

• Invoice number or product name
• Website URL
• WordPress, PHP, and product versions
• Time of the incident along with the time zone
• Steps to reproduce
• Complete error message
• Recent changes before the issue occurred
• Redacted screenshots or logs
• Cache, plugin conflict, or staging test results

Use one ticket per issue so progress is easy to track. Reply to the same ticket for additional information.

Data not to send#

• Account or WordPress passwords
• Full license key
• API keys, tokens, private keys
• Service account JSON
• Configuration files containing database credentials