Refund Policy#

Refund requests are reviewed based on purchase terms, the nature of digital products, download/activation status, payment method, and applicable policies.

Before submitting#

Read the Terms of Use and product offer conditions.
Check documentation and troubleshooting guides.
Create a backup before attempting technical changes.
Contact support if the issue can potentially be resolved.

Request information#

Invoice number
Product name
Account email
Summary of the issue and steps already tried
Screenshots without credentials

Approved refunds may result in licenses, updates, downloads, and product access being deactivated.